Aftermarket & Service

24 / 7 Service: + 47 700 83 911

SERVICE - SPARE PARTS - REBUILD

Committed for the life of the product

From the delivery of our systems, -we aim to support our customers and contribute to an efficient operation, -to supply services, parts, upgrades, and competence, - for the lifetime of our equipment.

For our customers safety we can offer tailormade service agreements. The wide range of service level agreements is set according to customer needs.

SERVICE 24/7

Our highly skilled and experienced field service engineers take care of troubleshooting, improvements, and repairs on board or on site wherever they are needed, often within 24 hours.

Close cooperation with our customers, where the knowledge transfer goes both ways, is often the key to solving a technical issue quickly and cost-effectively. Our customers learn more about the systems we have delivered and we learn more about our customers’ operations, so that we understand them and can help with optimization.

With several tailormade service agreements, we aim to plan and execute preventative maintenance for the equipment, thus avoiding downtime. We aim to be “upfront in securing uptime” for our customers.

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SPARE PARTS

Time is often the critical factor when vital spare parts are needed. As soon as a we are alerted, we work with the customer to identify and define the parts needed. We then arrange delivery to the customer’s ship or shore installation. We have good agreements with our suppliers and ensure that we always have vital items in our front-line stocks so that we can respond efficiently to urgent customer demands.

The Aftermarket & Service team in MMC First Process is ready at all times to meet our customers’ needs with fully coordinated delivery of parts for our systems.

Please send your request for spare parts to our single point of contact: sparepart@mmcfp.no

Your request will be then be redirected internally to the right department.

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UPGRADE AND REBUILD

Business circumstances, operational requirements and technological opportunities evolve continually as the years go by. Systems may need to be upgraded with new functionalities and features, accompanied by the software required to operate them effectively.

Our skilled sales team and technical engineers are always happy to discuss new developments in the industry with our customers, and suggest the solutions that will be best for them.